Title: .Net Developer with Tech Support
Location: Hyderabad, Telangana (Remote until Covid 19)
Exp: Mid-Level (5 8 years of Tech Support / Dev experience)
Tech Stream: Microsoft .Net / SQL Server
Shift: Mainly Night Shift (6 pm – 4 am IST) with Rotational Mid-Day shifts (1-10 pm IST)
Available to join: Within 30 days’ notice period.
- Need Dot Net Developers with support project experience, holding good knowledge about Incident Management, SLAs and SDLC.
- Should have support or maintenance project experience to the next stage.
- Must have experice in SLAs, CR and Bug management, SDLC in maintenance projects, interaction with internal, external tech vendor/partner team and client teams, etc.
- Manage the software ticket queue in Ivanti [Ticket Management System] and tracks issues through resolution while meeting service level agreements.
- Research and identify solutions to software and data issues
- Work with customers to quickly understand the root of the problem
- Work with our development team to understand and validate coding fixes
- Properly escalate unresolved issues and tickets to the appropriate IT teams (EAS, Network, Database, etc.)
- Provide prompt, accurate, and friendly feedback to users
- Fully document resolution steps in our issue tracking system
- Participate in software development changes as the need arises
- Prioritize and manage several open issues at a time
- Prepare weekly ticket intake, resolution status, and issues reports Requirements:
- Proven experience in working as a technical software support engineer or similar development role • Hands-on experience with .Net, SQL server, Windows operating systems
- Ability to troubleshot and diagnose software issues, minor network issues, and websites/webservices.
- Ability and desire to learn new software platforms and technologies
- Excellent communication skills
- Prior experience of supporting clients in any English-Speaking Country (e.g., USA, UK, Australia, New Zealand, etc.) via communication in phone and emails would be advantage.
Role:Full Stack Developer
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Engineering - Software
Role Category:Software Development
Employment Type:Full Time, Permanent
XTGLOBAL INFOTECH LIMITED
We are premier partnered with Oracle & Microsoft. We have branches in Hyderabad & Visakhapatnam.
Contact Company:XTGLOBAL INFOTECH LIMITED
Address:SUITE 301, PLOT NO 31P and 32,THIRD FLOOR, TOWER A, RAMKY SELENIUM, FINANCIAL DISTRICT, NANKRAMGUDA,, Ranga Reddy, Hyderabad, Telangana, India