.NET Developer with Tech Support

From 5 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Title: .Net Developer with Tech Support

Location: Hyderabad, Telangana (Remote until Covid 19)

Exp: Mid-Level (5 8 years of Tech Support / Dev experience)

Type: Permanent

Tech Stream: Microsoft .Net / SQL Server

Shift: Mainly Night Shift (6 pm – 4 am IST) with Rotational Mid-Day shifts (1-10 pm IST)

Available to join: Within 30 days’ notice period.


Responsibilities:

  • Need Dot Net Developers with support project experience, holding good knowledge about Incident Management, SLAs and SDLC.
  • Should have support or maintenance project experience to the next stage.
  • Must have experice in SLAs, CR and Bug management, SDLC in maintenance projects, interaction with internal, external tech vendor/partner team and client teams, etc.
  • Manage the software ticket queue in Ivanti [Ticket Management System] and tracks issues through resolution while meeting service level agreements.
  • Research and identify solutions to software and data issues
  • Work with customers to quickly understand the root of the problem
  • Work with our development team to understand and validate coding fixes
  • Properly escalate unresolved issues and tickets to the appropriate IT teams (EAS, Network, Database, etc.)
  • Provide prompt, accurate, and friendly feedback to users
  • Fully document resolution steps in our issue tracking system
  • Participate in software development changes as the need arises
  • Prioritize and manage several open issues at a time
  • Prepare weekly ticket intake, resolution status, and issues reports Requirements:
  • Proven experience in working as a technical software support engineer or similar development role • Hands-on experience with .Net, SQL server, Windows operating systems
  • Ability to troubleshot and diagnose software issues, minor network issues, and websites/webservices.
  • Ability and desire to learn new software platforms and technologies
  • Excellent communication skills
  • Prior experience of supporting clients in any English-Speaking Country (e.g., USA, UK, Australia, New Zealand, etc.) via communication in phone and emails would be advantage.






Role:Full Stack Developer

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Engineering - Software

Role Category:Software Development

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

XTGLOBAL INFOTECH LIMITED

We are premier partnered with Oracle & Microsoft. We have branches in Hyderabad & Visakhapatnam.

Company Info
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View Contact Details+

Contact Company:XTGLOBAL INFOTECH LIMITED

Address:SUITE 301, PLOT NO 31P and 32,THIRD FLOOR, TOWER A, RAMKY SELENIUM, FINANCIAL DISTRICT, NANKRAMGUDA,, Ranga Reddy, Hyderabad, Telangana, India